Suzanne Boas, president, Consumer Credit Counseling Service of Greater Atlanta
12/1/2009
In 1991, Suzanne Boas became president of Consumer Credit Counseling
Service of Greater Atlanta, a nonprofit organization founded in 1964 to
offer debt management advice to consumers just as the country’s crush
on credit cards was blossoming into a full-grown love affair. Since
then, her mission has been to teach consumers to “live beneath their
means.” When she took the helm, CCCS was a place for Atlantans to find
help when financial troubles crept into their lives; she oversaw
thirty-five employees and five offices. Today, in a recession that
defies hyperbole, Boas has watched her staff double since January 2008
to 600 employees. Today’s CCCS works to help desperate consumers
nationwide hold on to their houses and savings without digging a grave
of debt. From 2006 to 2008, CCCS saw a 70 percent increase in
bankruptcy counseling, an eightfold increase in foreclosure counseling,
and 64 percent more Americans needing help with basic budget planning.
“We’ve had to grow quickly to meet the needs of those who need us,” she
says. “That’s hard to do when the services you offer are free or very
low cost.” Boas is hopeful that predictions are correct about economic
recovery, but if they’re not, she’s ready. “I realized how well my
values match those of the organization,” she says. “I’m the same person
at work, at home, and in the community. That’s very rewarding.” —Bill
Warhop